Connor Charles

IT Enthusiast // Creator

About Me

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During business hours, I work as a Service Desk Analyst providing IT Support and Services to a number of large and small businesses, ensuring maximum uptime and customer satisfactoy.

During my spare time, I like to expand my knowledge in other areas of IT - This can range from configuring servers to learning my way around Web Developement.

In my remaining spare time, I enjoy piloting consumer level drones, shooting rural video and still images.

My Career

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Service Desk Analyst

@Zenzero Solutions // November 2017 - Present

This is a newly acquired position. I currently work on the service desk as a form of 1st line support to our customers, and look forward to build a career with Zenzero.



Helpdesk Engineer

@Discus Systems // August 2015 - November 2017

Discus Systems was my first place of work, which I started shortly after leaving school. This is where I learnt all of my IT Skills and Customer Service practices, moving on from an apprenticeship initially, into a full time role after 11 months.

During my time at Discus, I vastly expanded my knowledge within Windows Server and Managed Services - Since we provided our own hosted email service to customers, alongside an in-house developed anti-spam service.

My Education

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3AAA - Aspire Acheive Advance

BTEC Diploma Level Education // September 2015 - August2016

3AAA was my college of choice that I attended alongside my apprenticeship at Discus Systems. During this time, I achieved a Diploma and Extended Diploma.



Heart of England Business and Enterprise School

GCSE Level Education // 2010 - 2015

Heart of England is where I spent my 5 years of secondary school. During my time here, I achieved my GCSE Level Qualifications.